We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Please include the following information: Please contact our Customer Support team to start the complaint process. In this event, the product may be kept at customer’s disposal. If the problem is major, we may choose to replace the item or issue a refund within a reasonable time. Hence, please allow the difference between advertised images and the actual item you received. Also, advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display. Please be informed that our products are made-to-order and manufactured under market demand thus, they are not always available items. Significantly different from the description or sample shown to you.RETURN POLICYĭue to hygiene reasons and the fact that our products are made-to-order, we do not exchange or refund items unless an item you received has a major problem.
If the 30-day period has gone, we can’t offer you a refund or exchange. Our return policy lasts 30 days since your delivery date. Please make sure to have a look at our sizing charts on product pages or your order confirmation email within the first 12 hours after completing your purchase. We will NOT refund in case you REFUSE to receive it either.Īny dissatisfactions related to apparel sizing and/or colors will not be eligible for refund or replacement. Just send us an email at we will make it right by offering you a replacement or refund.Īny unsuccessful deliveries due to any customers’ mistakes on shipping address or customers’ unavailability, any loss of products due to the security of customers’ living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund. If your product is defective or not described, don't worry. We want you to be 100% satisfied with services provided from us. With the 3D product: The turnaround time can take about 3 weeks REFUND POLICY Here’s how we break down our shipping prices:įor items shipping internationally add $2 To double-check ETA’s, check the estimated delivery date on your receipt or reach out to our team at much does shipping cost?
Please click on the tracking link to check your delivery status. All of our shipments are provided with a tracking link.
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